Difference between revisions of "Increasing Empowerment of Consumers in Healthcare System"
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'''This page is being edited by Murat Akguc EMBA09. In case of any questions/remarks [mailto:murat.akguc@gmail.com contact me]. | |||
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==Description:== | ==Description:== | ||
Patients in the healthcare system are becoming informed and demanding consumers. When critical health issues are not affecting a consumers health, they act as shrewd customers that know what is best for themselves, | Patients in the healthcare system are becoming informed and demanding consumers. When critical health issues are not affecting a consumers health, they act as shrewd customers that know what is best for themselves, | ||
Revision as of 20:00, 10 September 2009
This page is being edited by Murat Akguc EMBA09. In case of any questions/remarks contact me.
Description:
Patients in the healthcare system are becoming informed and demanding consumers. When critical health issues are not affecting a consumers health, they act as shrewd customers that know what is best for themselves,
With an increasing availability of information, consumers are more aware of their helathcare options and possible ways to treat afflictions. They expect better treatment and are even willing to organize themselves in cosumer groups to get it.
This behavior can stop completely when a consumer is a 'patient' - someone who is afflicted with a serious medical condition. At this point, health is nore important than money.
Enablers:
- Open healthcare market
- Availability of information
- Innovation in Healthcare
Inhibitors:
- Pressing health issues
- Lack of consumer's time
- Lack of consumer information
Paradigms:
Power of person as healthcare consumer vs. power of person as healthcare patient.
Experts:
PWC
Timing:
Trend is occuring now and expected to continue in next 10 years.