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| Electronic Government – E-Government or Digital-Government – is a means of making governments more efficient and focused on citizens’ needs through improved Internet technology. Since the desired interaction is a two-way one, E-Government is also an important means that citizens and businesses can use to better communicate their opinions, concerns, and suggestions to governmental agencies and officials.
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| Electronic governance is viewed as a political process aiming to reforming local and national governance, by achieving cross-boundary integration, increasing government efficiency and accountability, and reducing taxpayers’ cost burden. As stressed on many official websites, E-Governance does not equate to transposing forms from their paper format to e-format. Rather than that, E-Governance is first about replacing redundant systems with efficient customer service for the citizens of our more and more wired world. Second, E-Governance’s role is to foster increased implication of citizens in choosing the governmental products and services which will better serve people. In other words, E-Governance should be seen as an essential tool to reaching a more participatory form of democratic debate in the rulemaking process.
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