Customers perspective

Name

Customers perspective

Description

The developemnt of closed-source software and open-source software will be influenced by customers' using habits, perception, needs, and affordable amount.

Enablers

• The increase of demand for software

Customers need specific softwares, both open source and closed source software, to meet their needs. For instance, people need intellengence computer to organize daily schedule for them.

• The extent of user-friendly

The more extent of programmers designing software to meet needs and the more flexible the software, the more customers will be attracted.

• The extent of after-sale service

The more after-sale service provided, the more customers will be attracted.

• The decrease of cost for buying software of swithing software cost

Although the decreasing price will lower the margin of the software industry, the decending price or swithing cost will entise those who are reluctant to pay for software and thus spur the demand of software.

Inhibitors

• The initia of using certain software

When customers are getting used to use one specific kind software, for instance the Microsoft in the computer operating system, this specific kind software will become the dominate one and the software market structure will be monolopy, which situation will be monopoly.

• The concern of security

Open source softwares provide freedom for programmers to improve or customerize, but the flexibility may result in the concern of sustainability.

Timing

The customers perpectives counld remain unchanged for a long time or just dramatically change over night.