The future of Retailing

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Future of Retailing

A 1st glance scenario exploration hosted by KONE Corporation. On 1, 2 and 3 December some of the most interesting thinkers on retailing will come together at the Royal College of Arts in London to explore how retailing will develop in mature markets.

Preparatory research:

In preparation for this workshop the following people are being interviewed:

Paco Underhill (sound recording of the interview)


In addition we are doing some desk research to develop views on the future:

RFID Technology Metrogroup as a very optimistic view of [the future of the grocery shopping]. Some [cool videos]. They work on 4 themes: Mobility, Efficiency, Virtuality and "PersonalizationIt. The critique is that it seem geared to position RFID as a key technology in the space. The question is of course [will customers accept this technology?]