Does user experience matter in Enterprise software? What are the caveats?

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User Experience does matter. In any organization user experience plays a very important role, especially nowadays. Companies therefore put a lot of effort in enhancing user experience and make it favorable. Without positive user experience productivity decreases or users simply fail to see advantages of the new system and go against adopting the software solution. Usually this is triggered by not having enough attention paid by software developers on the wants and needs of the user groups or because enterprises don’t spend enough time on learning ability, usability and efficiency.

Sources:

http://uxmatters.com/mt/archives/2009/03/the-user-experience-of-enterprise-software-matters-part-2-strategic-user-experience.php http://www.uxmatters.com/mt/archives/2008/12/the-user-experience-of-enterprise-software-matters.php

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